Privacy Policy
Effective Date: June 9, 2024
At True Blue Gutter Guards, your privacy matters. We’re a community-focused home service brand operated by PQ Home Solutions S Corp, doing business as True Blue Gutter Guards, Fresh Roof, and True Blue Home Solutions.
We partner with trained, vetted local installers and licensed sales professionals to provide high-quality gutter protection, seamless gutters, roof cleaning, and related services. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or team.
1. What We Collect
When you submit a form, contact us, or use our services, we may collect:
- Your name, phone number, and email address
- Service address and ZIP code
- Home details (e.g., number of stories, residential or commercial)
- Appointment preferences
- Notes you provide during your inquiry
- Communication history with our team
- Technical data such as IP address, browser type, and site activity via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Respond to questions or requests
- Send appointment reminders and updates
- Provide follow-up offers and exclusive discounts
- Improve our communication and service quality
You may also receive occasional exclusive offers from other services we offer or recommend, such as roof treatments or bundled home exterior care.
3. SMS & Email Communication
If you provide your phone number and check the SMS consent box, you agree to receive text messages and/or emails from True Blue Gutter Guards for:
- Appointment confirmation
- Service reminders and updates
- Post-visit follow-ups or special promotions
Message and data rates may apply. You can opt out at any time by replying STOP to a text or clicking Unsubscribe in any email.
4. We Do Not Sell Your Information
We do not sell or rent your personal data to advertisers or third parties. We are not a lead generation service.
True Blue operates as a vested, vetted co-op, working exclusively with licensed and trained professionals who represent our brand. Your information is used only to schedule services, communicate with you, and ensure your project is completed with care.
5. Who We Share Your Information With
We only share your information when necessary to deliver services or communicate on our behalf. This may include:
- Independent sales representatives licensed and trained to represent True Blue
- Independent contractors or installation partners who perform work on your property
- Service providers such as ClickSend, Zapier, and Builder Prime
Customer information is the sole property of True Blue Gutter Guards and PQ Home Solutions S Corp.
Independent contractors and sales representatives are granted access only to the information needed to complete your service. They are strictly prohibited from copying, storing, reusing, or retaining any customer data for personal or third-party use. All access is monitored and controlled in accordance with our internal policies.
6. Embedded Content from Other Websites
Some pages on this site may include embedded content (e.g., videos, maps, or articles). Embedded content behaves just as if you visited the third-party site directly. These sites may collect data, use cookies, and monitor your interaction with their content, including tracking activity if you’re logged in to their platform.
7. How Long We Retain Your Data
If you submit a request through a form, we retain your information as long as necessary to fulfill the service, comply with legal obligations, and maintain service history.
If commenting is enabled, comments and their metadata are retained indefinitely. We do not create user accounts for general visitors. If user accounts are introduced, users may access or delete their data as permitted.
8. Your Rights Over Your Data
You may request:
- An exported file of your personal data
- That we delete any data we hold about you (except as required by law)
To make a request, email us at info@truebluegutterguards.com.
9. Where Your Data Is Sent
Visitor data, including comment submissions (if enabled), may be checked through automated spam detection services. We also use secure third-party platforms for communication, CRM functions, and form handling.
10. Contact Us
If you have questions or wish to make a privacy-related request, contact us:
PQ Home Solutions S Corp
dba True Blue Gutter Guards, Fresh Roof, and True Blue Home Solutions
Email: info@truebluegutterguards.com
Alternate Email: pausqualina@truebluegutterguards.com
Phone: (209) 242-1853
Address: 2015 Greystone Ct, Red Bluff, CA 96080